If your issue isn’t covered by our complimentary support or if you would like priority support on a particular issue you can purchase a single incident of priority support.
A Support Incident is a specific, discrete problem whose origin can be isolated to a
single cause. The nominal charge for this service puts you in direct contact with our technical experts to work your issue to resolution.
What does our priority support include:
- You can call us on +1-617-910-0948 during our business hours Monday through Friday
10AM – 7PM Indian Standard Time
12:30PM – 9:30PM Singapore Time
4:30AM – 1:30PM Greenwich Mean Time
12:30AM – 9:30AM US, Eastern Standard Time
- You can send us an email at [email protected]. Our support team will revert to you within 1 business hour on the issue.
- Our support team will liaise with you closely over Phone, Skype, Google Chat or Email to help resolve the issue at the earliest.
Our complimentary support includes:
- Installation / Activation issues with the plugins provided the minimum technical requirements are met.
- Any of the standard pages included in the plugins are not working or producing an error on your site.
- If your issue is covered under complimentary support please send us an email at [email protected].